Lisa Pelletier-Ross is a beloved staff member at GLIDE, serving as a trusted Community Safety Team Shift Lead. She, along with several other members of Community Safety and the Meals Program, have been collaborating with our Adult Education Specialist Stephanie McNally to record and share their experiences on the front lines of GLIDE’s work in the community. We are grateful to Lisa for providing the first post of Women’s History Month, and demonstrating the strength, patience and compassion required from the staff at GLIDE who work directly with our program participants.
Working at Glide has given me the opportunity to meet and befriend lots of people. Being homeless once myself, this is what I know and have learned: Homeless people are people too, but most of the time they are treated as not. They get treated badly all day long. Most of them just want to be treated like a normal human being, for someone to just lend an ear and listen to them. They just want to be heard, but most people don’t have the time or patience to do so.
I witness this desire to be heard with the clients we serve every day at GLIDE. When a client comes to me, whether they want to complain about something or just say hello and have a friendly conversation, I lend them my ear.
One Sunday, a senior citizen came in and told me he didn’t want to live anymore. He was tired. I knew what he meant about being tired, living in the vicious circle. So I took him into Freedom Hall and asked if he wanted to talk about it. I just let him speak. He told me he wanted to end his life by throwing himself in front of a bus. I sat there with him for a while, and even had someone go and get a pastor for me so I had some support in this situation. I let the man know that we love him and that we would be sad if we didn’t see him around here anymore. The man cried and was still feeling down. I sat there with him for a while and listened to him share how he felt. When they came to take him to the hospital, the man gave me a hug and told me, “Thank you. I love you for listening to me.” That made me feel very grateful and thankful that I was able to change that man’s decision of wanting to take his life.
Most people just want someone to listen, and if I can do that for them and it makes them happy, then that makes me feel good inside, to give an act of kindness. If I can make another person happy or make their day, then I feel good about myself for doing so. If you lend an ear, that means more to the person you are listening to than, let’s say, buying them a hamburger. They will remember it because listening is a heartfelt act of caring. So if you can find it in your heart, give an act of kindness, show some love, and give an ear.