Volunteer FAQ During COVID-19

  • Is GLIDE mobilizing volunteers at this time?

    GLIDE is re-engaging volunteers at this time. We are in need of regular volunteer groups or individuals  who are able to commit to a weekly or every-other-week adoption of our 6:30 AM breakfast shift for the Daily Free Meals program. In this way, we will be able to keep our volunteer pool consistent.

    For all other volunteer opportunities (on-site and remote), please contact the Volunteer Office directly to discuss your interests and availability.

  • Are there remote volunteer opportunities currently available?

    Yes! If you are interested in volunteering remotely, please contact us and we will provide you with our GLIDE Virtual and Remote Volunteerism Took Kit! We also have ways to support students to complete their community service hours requirements for school remotely and a timesheet to help you keep track of the hours you put into the project!

  • What happened to the Volunteer Shift Sign Up Calendar that I used to see and use?

    We want to remain thoughtful and cautious about how we invite volunteers back into our community during COVID19. We are designing volunteer pods to fill our limited on-site shifts – assigning volunteers who can commit to a regular and consistent schedule that enables to volunteer in small groups with the same people each time. We want to talk with you directly about our new safety precautions and your volunteer concerns before moving forward to ensure you feel comfortable and supported. As such, we’ve paused our self-sign ups via our calendar platform.

  • What if I need to complete community service hours as a part of a mandate (e.g. courts, Project 20, ticket citations, etc.)?

    We are enrolling a limited number of community service hours participants at this time. Please email us at volteam@glide.orgor call us at 415-674-6081 for us to go over your scheduling options with you.

  • Is GLIDE currently accepting General Assistance Workfare Participants?

    San Francisco has paused this program temporarily. Please contact your case worker for more information and/or email us at volteam@glide.org or call us at 415-674-6081 for updates. We will provide you with updates if they are available to us through the City’s GA Office.

  • Does GLIDE have an age requirement for volunteers?

    We do not have plans to reengage volunteers less than 18 years of age for the remainder of 2020. However, there are great virtual and remote volunteer opportunities that are available to them that supports GLIDE mission equally. If you are under 18 years old and/or represent a group comprised of minors under 18 years of age (e.g., a school or church group), please contact us directly for more information. We are happy to make plans with your group for 2021 or share with you our GLIDE Virtual and Remote Volunteerism Tool Kit.

  • What measures has GLIDE implemented to protect current staff and volunteers?

    There are a host of safety measures that GLIDE has implemented to protect staff, volunteers and clients.

    Virtual Registration and Orientation

    Volunteers may register for shifts online and/or by phone. All orientations will be offered virtually (e.g., Zoom, MS Teams, etc.) or by phone to minimize in-group meetings.

    Daily Health Screening

    Staff and volunteers answer health screening questions daily prior to their shift as required by SF’s Department of Public Health. As a volunteer, you will be required to answer these health screening questions prior to your shift.

    • Staff and volunteers have their temperatures checked using a no-contact infrared thermometer prior to starting their shifts.
    • Any staff or volunteer who does not feel well should cancel their shifts prior. Those who do not pass the health screening on site will be asked to reschedule their shifts.

    Lessened Exposure

    • Currently, only essential GLIDE staff and volunteers are allowed in GLIDE’s facilities after proper health screening. The number of GLIDE staff and volunteers on-site at any given time has been drastically reduced to minimize exposure and allow more space for physical distancing.
    • GLIDE’s Volunteer Office is focused on primarily recruiting volunteers who can commit to regular recurring shifts. This helps to lessen exposure overall.

    Personal Protective Equipment (PPE)

    • Per state mandate, all staff and volunteers are required to wear a face covering while on the premises. Volunteers will be required to maintain their face coverings while at GLIDE for the entire duration of the visit. We encourage you to bring your own, and we have additional supplies should you forget or need a replacement during your shift.
    • Per food safety and health code, all volunteers will be required to wear disposable gloves, aprons and hair nets.
    • Hand sanitizers will be made available at various PPE stations for when hand-washing is not possible.


    • GLIDE has increased its daily sanitation of common areas.

    Visual Cues and Posted Health Information

    • GLIDE will post in common areas any pertinent health information as it relates to the coronavirus.
    • Floor decals indicating 6-feet physical distancing, maximum-capacity signage for common areas, and other visual cues are some of the tools we have deployed to keep everyone safe.

  • Are volunteers required to test for COVID-19 before signing on to work a shift?

    No. At this time, volunteers who would like to sign up to serve a shift are not required to be tested for coronavirus. However, all volunteers will be required to fill out a health screening form before each shift. We ask anyone who is feeling ill or exhibiting symptoms related to coronavirus to cancel and reschedule their shift.

  • How often can volunteers expect communication from GLIDE regarding coronavirus updates as it impacts volunteer shifts?

    Ensuring the safety of our volunteers is a priority at GLIDE. As such, we believe it is important to keep you up to date with any new developments regarding potential coronavirus impacts within the Volunteer Department. Volunteers can expect a communication from GLIDE regarding any updates or changes to volunteerism at GLIDE, should there be any.

  • Will I still be required to attend an orientation. Where will the orientation be held?

    Yes! All GLIDE volunteers are required to attend an orientation to learn about our new health and safety protocols. Orientations will now be held virtually over Zoom in order to adhere to social distancing guidelines. A Volunteer Coordinator will reach out to schedule an orientation with you once you have signed up for a shift.

  • What will I be doing during my volunteer shift?

    During your volunteer shift, you can expect to work alongside our Meals Team to prepare hot boxed meals, make sandwiches, sort through donated items, and prepare bagged meals in our prep room and dining rooms. You may also be asked to help distribute the meals to our clients, who will line up directly outside of our facility near the parking lot for each meal service.

  • What will the dress code be during my shift?

    Each volunteer is required to wear closed-toe shoes and shirts with long or short sleeves (no tank tops please!). During your volunteer service, you will also be wearing a hair net (or hat if you bring one with you), plastic apron, plastic gloves, and a face mask (should you not have one, one will be provided for you).

  • How many staff and volunteers are permitted in the workspaces at one time?

    GLIDE has determined the maximum capacity for each of the shift workspaces based on the shift duties at hand, the flow of traffic, the space required for physical distancing and passing, and other critical considerations to maintain a healthy and safe work area.

  • How often are work areas/kitchens sanitized each day/week?

    All common areas within GLIDE’s main building are sanitized several times a day. Work areas such as our dining rooms and prep room are sanitized between each shift.

  • Who will my point of support be during my shift?

    During your shift, you can feel free to reach out to the Meals Shift Lead on duty at the time. Any Meals Team member will be able to help you find the current shift lead should you need assistance. In the event that you feel uncomfortable, or would rather speak with another staff member, a Community Safety Team member will always be at the Lobby Front Desk. Volunteer Coordinators Meilani and Tori can also be found in the CEV office on the first floor.

  • In the event that I no longer feel comfortable volunteering for a shift I signed up for, or begin to feel uncomfortable with conditions during my shift, who should I contact and when should I reach out?

    The health, safety and comfort of our volunteers is a top priority at GLIDE. In the event you no longer feel comfortable volunteering during your shift, please find and notify the Meals Shift Lead on duty or one of our Volunteer Coordinators as soon as possible. Either will be glad to listen to your concerns and assist you further.