The lobby at GLIDE was buzzing with activity on the morning of March 3rd, crowded with visitors looking for a brief reprieve from the cold San Francisco winter.

As staff and visitors milled, a voice cut through the crowd with a tone of urgency as bone-chilling and silencing as the wind outside – “Give me all the Narcan we’ve got, I need all the Narcan we’ve got!” The room froze as the collective heart skipped a beat. Undistracted, Iris swept up armfuls of the nasal sprays and ran outside hastily. The lobby filtered out behind her as she belted down the street.

At the corner of Ellis and Jones, the body of a man laid strewn on the ground, under the dark awnings of a corner store. Iris hovered over him. There was no pulse – he had overdosed. The crowd drew timidly closer as Iris began to administer Narcan. One dose, two doses, she sprayed one after the other into his nose. Tim lay still.

Three doses. The street had fallen silent.

Four doses.

Tim jolted, his sharp inhale reverberated against the walls of the quiet buildings. As his eyes fluttered open, he turned a confused gaze towards Iris.

 “You were dead, hon,” Iris said.

“What?” Tim replied.

“You were dead. I brought you back.”

In the distance, a crescendo of sirens signaled the ambulance that came four Narcans too late.

Iris stands outside of GLIDE, just hours after administering life-saving Narcan

For the People

The numbers speak volumes of a crisis that continues to wreak havoc in San Francisco – 650 lives were lost to overdose in 2021 alone in the city, a 59% increase from just before the pandemic in 2019. What’s more, nearly 80% of all opioid overdose deaths take place outside of medical settings, ushering in a new era where heroes in street clothes are stepping into the role of first responder.

“Everyone on GLIDE’s Community Safety team knows how to administer Narcan, we all get trained,” Iris explained shortly after her encounter with Tim. “I don’t wear a doctor uniform, but I’ve saved so many lives out here, I don’t even count anymore.”

Many members of GLIDE’s Community Safety Team carry doses of Narcan with them as a precaution

“In this neighborhood, anything can happen,” said Lorenzo, another member of GLIDE’s Community Safety team. On the morning of the overdose, Lorenzo was key in alerting Iris to the emergency. For both colleagues, there was a deeper connection to Tim that heightened the urgency of their response. “GLIDE knows who Tim is, personally,” Lorenzo explained. “I see him every day, he eats here every day. This was something that I needed to do.”

The Community Safety team at GLIDE holds some of the closest relationships with clients, interacting with hundreds of people each day and slowly building trust through their honesty, transparency, and genuine acts of service. In this way, clients like Tim know who they can turn to when they are ready to receive support, no matter where they are on their path to stability.

Unconditional Love

Several weeks after his overdose, Tim returned to GLIDE to pick up a meal and speak with Iris. As he recounts, the close call was spurred on by a syringe containing unknown substances.

After hearing of Tim’s experience, Iris took the opportunity to connect him with GLIDE’s Harm Reduction services, where he can access clean needles, free HIV testing, and his own supply of the Narcan that saved his life just weeks ago.

“It was a big mistake,” Tim recalls. “But if you didn’t come up, Iris, I could’ve been way worse. They said I could’ve been dead.”

As the two parted ways, Iris left with a reminder – “I love you, Tim. Give me a hug.”

Reflections of a powerful young voice from the global movement for justice

Bee Ling recently came to GLIDE’s Center for Social Justice as part of the International Research & Exchanges Fellowship (IREX) on tolerance and conflict resolution. Having Bee here with us was a rare and very special opportunity. We learned from her, and we shared with her, as we came to see the Tenderloin and San Francisco through her eyes—and in a global context. Astute, compassionate, kind and courageously dedicated to supporting the most vulnerable members of society, Bee is now a friend and ally for whom we are deeply grateful. Before returning home to Kuala  Lumpur, Bee spoke with us about her perspective on global practices of social exclusion, discussing her plans to set up inclusive initiatives to involve people experiencing homelessness in policy processes and local service responses.

I am from Kuala Lumpur, the capital of Malaysia, where gentrification has been forcing many residents out [onto the streets] and causing displacement. I call it banishment, because my neighbors on the street are being forced to move with nowhere to go.

The government calls this voluntary but the high rent prices and the foreign investment companies that are buying up real estate for wealthy people, many of whom don’t even live in Kuala Lumpur, are pushing people into poverty. These new apartments stay empty most of the year. Officials claim that Kuala Lumpur is empty, but what they mean is there are not a lot of middle-class people living there anymore. The hundreds of migrant workers and homeless people are never mentioned.

The Destitute Persons Act, which was legislated during the British Colonial period in 1872, has been at the core of federal and state strategies for dealing with poverty and homelessness in Malaysia. By this law, government officers have the power to conduct raids on ‘destitute persons’ and detain them in welfare homes.

The government narrative describes this as “rescuing” people but it is [actually] arresting [them]. If you dress well, they will leave you alone. But if you look poor or homeless, they take you to these welfare homes where you have no freedom to leave or access to legal counsel.

There is an economy behind all of this. Private contract companies are paid to clear the streets of poor people and their belongings, just like the sweeps here in San Francisco. The sweeps are costly and ineffective. Most people don’t understand that our tax money is being used to target the poor.

In 2014, officials claimed that the root cause of homelessness is soup kitchens, basically blaming poor people for being homeless. I knew that being poor should not be considered a crime, so it was then that I got involved in working on the issue of homelessness. For the last four years, we have been providing services to the people living on the street as a Coordinator for Kedai Jalanan [“Street Store,” a pop-up shop run by faculty and students from the University of Malaysia]. We provide the urban poor with daily necessities like hygiene supplies and clothing.


Volunteers from the University of Malaya help set up racks, organize clothes, and lend a listening ear at Kedai Jalanan’s pop-up free market for those people experiencing homelessness in Kuala Lumpur.

I was a student when I started this work and didn’t realize the complexity of the problem and power of institutionalized racism. We need research to persuade our local city council and statistics to repel the Destitute Persons Act, but they are not easy to attain because the government doesn’t produce these statistics. When I talk to city council members they tell me that we have to focus on the bigger picture. But poor people never become the bigger picture. Every day the homelessness problem grows bigger and bigger, but when will it be seen?

I joined the IREX fellowship in hopes of developing a tri-national plan. Before coming to San Francisco, I was in Japan at a conference brainstorming global movements. Rather than working alone, we must join forces together in a movement towards global justice. That is what I hope to accomplish as part of my fellowship at GLIDE’s Center for Social Justice. I want to connect and combine resources to better understand the global forces that are causing people to suffer.

Since starting my year-long fellowship at IREX, I have realized that the way authorities target the poor in the United States is the same as in Southeast Asia. We don’t have as much freedom and as many resources as people in the United States, but I hope to use everything I have learned to run campaigns that address what we can do together to push back against authoritarianism globally. My goal is to activate a community of homeless people in Kuala Lumpur to be part of organizing and standing up for themselves rather than advocates like me speaking for them.

I think it is time we talk about transitional justice, because we can’t move forward until we heal the historical wounds. For example, in Malaysia, we still can’t talk about communism. There is no narrative from the bottom. I want to record the powerful narratives of the poor to inform middle-class conceptions. Poor people have dreams, too.

By Erin Gaede

Reflections on Client Advocacy, or What Is a Case Manager? (Part 2)

Walk-In Center client advocate Nikki Dove says her role at GLIDE is a constant reminder of how hard life can be. “Working here isn’t easy,” Nikki explains. “It’s not for the faint of heart or cold of heart. You’ve got to have humility. And you’ve got to recognize that not everyone knows how to help themselves, which is why spaces like the Walk-In Center are so important. We help anybody and everybody figure out how to navigate systems for themselves.”

The following reflections from Nikki (lightly edited for publication here) comprise the second installment in our series on the vital but little understood work of case managers. (You can read our first installment here.) What does a case manager do? In this series, we examine and honor the complexity and compassion of case management and client advocacy, here on the front lines of  GLIDE’s efforts to support the wellbeing and self-determination of our community.

We have all been there, navigating a system that we aren’t familiar with. It is irritating and frustrating. Now think about how stressful that would be if your needs were immediate–like shelter.

As a Client Advocate in the Walk-In Center, I spend a lot of time trying to support people in communicating their needs. I hand out tokens for transportation, deliver hygiene kits, and support people with their housing applications.

Because access to housing is so scarce now, I am constantly having conversations with folks who are struggling to adjust to how difficult things are. A lot of people I work with are unhoused for the first time in their life. So I help them with their DMV vouchers and support people in navigating the complicated process towards permanent housing, transitional housing, getting into treatment and finding shelter in the city.

The Walk-In Center is the real starting point for many folks.

Sometimes, in other programs, it feels like the goal is just to push people through or move you on to the next department so that you are not in my face anymore, so you are not my problem anymore. There is a different connection that you get when you meet folks at GLIDE.

I try support each person individually in determining what resources they need to move forward. An important part of this process is figuring out what questions clients need to be asking to avoid being pushed off or running around in circles. I am always trying to make sure that their next step is the right step for each person’s unique circumstances.

But mostly I view my role as seeing people. Folks need to be looked at in a way that their presence is acknowledged. We all go through our lives wanting to make sure that we are leaving some type of stamp or legacy, so someone knows that we were here in the future. Everyone here wants that, too. So making eye contact, asking if they need help with anything, and then listening without judgment is the most important part of my job.

This job has taught me that it is not the people at the bottom that are the problem. Sometimes things just happen. It is not always your fault and your reality is not always chosen. We forget that with this community. I haven’t met anybody that grew up thinking that they want to be unhoused on the streets of San Francisco. There is a lot of trauma [involved] that effects all of us. It is really sad to me the way the finger is often pointed at folks who are experiencing homelessness. There are ways to address this multilevel problem without having to blame the people who are experiencing the problem.

Instead of calling this, “The Homelessness Crisis,” we have to question what is happening with our social services and within our government that is allowing things like this to happen to our neighbors. What is happening within our education system, our homes, our communities? We need to ask, “What happened to you?” in order to create compassionate solutions.

That’s why GLIDE is such an important community, a place where anyone can find connection.

GLIDE offers people the opportunity to be connected through various avenues like Harm Reduction, Recovery services, the Women’s Center, volunteer opportunities, the Meals program, senior social events, Sunday Celebration for spiritual support, holistic support at the Wellness Center. And it doesn’t end there!

People always come back when they are doing well to say thank you and show their appreciation. It can be hard for me to take responsibility and accept their praises because it is work they did. I always remind people that we are here to support but you did the work, you took the necessary steps to move in this direction.

I consider GLIDE to be a supportive space where it is okay for whatever you decide. No matter what, we will be here for you if you need us. So come back and let us know how you are doing. Come back and bring someone else in need of help. Come back if you need support figuring out your next steps. That is why we are here. That is why I am here.


By Erin Gaede

With a new mobile testing and outreach van, GLIDE joins the OPT-IN effort to connect the most vulnerable to services

On a remote stretch of road just west on the Third Street artery that runs through San Francisco’s Bayview neighborhood, a young man is about to receive life-saving treatment.

The setting is anything but residential and yet full of makeshift housing—weathered campers, trailers and other vehicles, tents and lean-tos, all situated in an abandoned industrial landscape decorated over in graffiti and sectioned by torn chainlink fencing topped with razor-wire.

GLIDE’s Harm Reduction Community Outreach van makes a bright addition to these surroundings, the iconic orange heart on the front acting as a beacon of support to the neighborhood.

Frank Castro, GLIDE case manager and the van’s driver, has just pulled up in front of a slightly run-down mobile home with covered windows. Alix Strough, a nurse with the Department of Public Health’s Street Medicine unit, hops out of the GLIDE van and looks around. A moment later, the San Francisco AIDS Foundation (SFAF) outreach team pulls up, too, just in front of GLIDE. Roy and Damon step out of SFAF’s white cargo van, which sports a random assortment of stickers promoting harm reduction and decrying the war on drugs.

Greetings exchanged, the crew scans the area. The mid-September day is cloudless and unusually hot, already into the low 90s, and at first no one seems to be around. “Normally there would be more foot traffic,” says Frank, “lots more.”

On site in the Bayview, September 2019 (photo by Robert Avila)

This is the team’s usual Friday stop. For the past several months, they have been spending several hours here each week, and been well received for the services and support they offer the homeless people living in the area. GLIDE and SFAF typically divide up the services to maximize their time here, with SFAF offering syringe access, Narcan training and distribution, and other harm reduction services while GLIDE’s specially equipped van allows the GLIDE team to concentrate on testing and linkages to care.

Frank, in cargo shorts and a black GLIDE tee, opens the van’s sliding door. He has decided to keep the engine on today in order to keep the air-conditioning running. Inside the van, GLIDE Health Systems Navigator Khaiya Croom is arranging equipment by the phlebotomy chair, preparing the space for testing.

The van is equipped to test for HIV, Hepatitis C and Sexually Transmitted Infections (STIs). HIV and Hep C test results can be had on-site in a matter of minutes. With Alix onboard, the van can also offer rapid testing for syphilis, which alarmingly has been on the rise among women of childbearing years. As a nurse, Alix can treat STIs on-site as well.

Today, Frank has test results for someone he has been engaging with in this area. “When we see this person, I’ll let him know. At that point I’ll ask him if he wants to be in the OPT-IN program,” he explains, referring to the collaborative street outreach effort managed by the City’s Department of Public Health. “At that point, I’m his case manager.”

Alix decides to venture around the area and let people know there are harm reduction and testing services available. She and Damon load up a backpack with bottles of water and head down the nearby railroad track, respectfully pausing by the tents and camps scattered along either side to offer water (gratefully accepted on this scorching day) and let people know the vans have arrived with services for those who want them.

Across the street from the GLIDE van, beside a camper with a boat on a trailer, two men and a woman express their appreciation for the outreach, not only for the material support but for the judgment-free way in which it is offered.

“It’s amazing how looked down upon you are just because you live on the street,” the young woman tells Roy. “You guys all talk to us just like we’re anyone else.”

Back at the van, meanwhile, Frank is speaking with a young man with a neatly cropped beard who has ridden over on a bicycle. Alix has returned from the railroad track and joins the interaction. Afterward, she takes her laptop into a patch of shade as Frank relates the successful result: The young man has learned his status, and has agreed to sign up for treatment for Hep C.

Alix registers him with the Department of Public Health and will ultimately be able to administer his medication here on-site. Frank, as his case manager, will coordinate regular contact, offer emotional support, help with related challenges, and generally work to mitigate factors that could impede successful treatment.

In a matter of months, the young man can expect to receive treatment and eradicate the virus, all without ever having to enter a clinic or hospital.

“This is what our hope was,” says Frank, referring to the days of outreach before OPT-IN, “but this is the piece we needed. We needed a nurse.”

Project OPT-IN

OPT-IN arose to meet the challenge of reaching the most marginalized populations with successful health interventions and services for addressing the HIV and Hep C epidemics and other harms among the city’s homeless residents.

Funded by a five-year grant to the city’s Department of Public Health (DPH) from the Centers for Disease Control and Prevention, the program joins DPH’s Street Medicine unit with two social service agencies with extensive experience working with the populations concerned: San Francisco AIDS Foundation and GLIDE.

It was GLIDE’s Director of Harm Reduction Services, Paul Harkin, who offered the name, which stands for “outreach, prevention, treatment and integration.” But the name also points to a fundamental approach, grounded in the harm reduction principle that health interventions must be invited and not coerced.

“We see our approach as meeting trauma-informed criteria with cultural competency and humility,” says Paul.

“Our staff genuinely get what’s going on in these populations and are respected by them for the way that they treat everyone. Any approach to the most vulnerable populations has to come with that perspective. The notion of using coercion or threats is a failing approach. It’s totally counterproductive. It scares people away from care. It adds to their trauma and it actually makes them more vulnerable and more at risk.”

For Paul, OPT-IN is the logical extension of the outreach GLIDE has long done in the Tenderloin and South of Market, and more recently in monthly visits to encampments across the city. Now, with the van, that citywide relationship-building runs five days a week in places like the Bayview, the Western Addition, and Haight Ashbury. This consistency, showing up regularly and reliably to build trust, is crucial.

“One of GLIDE’s strengths is our presence on the streets,” he explains. “That’s how you build up cred. You get to know people. We’ve only added to that with OPT-IN, by adding more outreaches, and increasing that engagement.”

OPT-IN Outreach Worker Daniela Wotke and Health Systems Navigator Khaiya Croom. (photo by Alain McLaughlin)

Going where the need is

On the way back to GLIDE, Frank confers with Khaiya and Alix about an idea he has for maximizing floor space in the van to further improve the care they provide. Alix, in turn, updates Frank on the status of a pregnant young woman they know who had been living in a small RV. She’s at San Francisco General now, says Alix, and doing well.

The day invariably includes many such conversations, as well as the sharing of information with the public, distribution of harm reduction supplies, and other social interactions that increase trust, knowledge, solidarity and options between the outreach team and the people they serve. The hard stats for the afternoon: two people were tested, one person learned their health status, and one person was connected to treatment.

Treatment is a process, however. Increasing access for people on the margins to the range of available services, from clinics to pharmacies, is also a daily effort.

“That’s the other part of this job,” says Frank, “going to service providers, talking to the staff, letting them know the feedback I’ve gotten and seeing how receptive they are to a conversation about how we can make this situation better for our clients—how we can widen the margins for getting services.”

“We have a lot of resources in this city,” he says. “Our job here is being the grout between the tiles.”

Monday the van will be at another populated area in the Bayview, but each weekday the team makes a different regular stop across the city. These stops change only as populations move around. As that happens, the OPT-IN team adjusts its schedule accordingly.

That’s the mission, as Frank explains. “Paul told me: Go wherever our people are.”

This story, by Robert Avila, Director of Communications, originally appeared in the Fall 2019 print edition of GLIDE’s Real Talk newsletter.

Lisa Pelletier-Ross is a beloved staff member at GLIDE, serving as a trusted Community Safety Team Shift Lead. She, along with several other members of Community Safety and the Meals Program, have been collaborating with our Adult Education Specialist Stephanie McNally to record and share their experiences on the front lines of GLIDE’s work in the community. We are grateful to Lisa for providing the first post of Women’s History Month, and demonstrating the strength, patience and compassion required from the staff at GLIDE who work directly with our program participants.

Lisa (far right) with her colleagues Tanya, Ray and Iris.

Working at Glide has given me the opportunity to meet and befriend lots of people. Being homeless once myself, this is what I know and have learned: Homeless people are people too, but most of the time they are treated as not. They get treated badly all day long. Most of them just want to be treated like a normal human being, for someone to just lend an ear and listen to them. They just want to be heard, but most people don’t have the time or patience to do so.

I witness this desire to be heard with the clients we serve every day at GLIDE. When a client comes to me, whether they want to complain about something or  just say hello and have a friendly conversation, I lend them my ear.

Lisa with her Community Safety Team colleague, Dereik.

One Sunday, a senior citizen came in and told me he didn’t want to live anymore. He was tired. I knew what he meant about being tired, living in the vicious circle.  So I took him into Freedom Hall and asked if he wanted to talk about it. I just let him speak. He told me he wanted to end his life by throwing himself in front of a bus. I sat there with him for a while, and even had someone go and get a pastor for me so I had some support in this situation. I let the man know that we love him and that we would be sad if we didn’t see him around here anymore. The man cried and was still feeling down. I sat there with him for a while and listened to him share how he felt. When they came to take him to the hospital, the man gave me a hug and told me, “Thank you. I love you for listening to me.” That made me feel very grateful and thankful that I was able to change that man’s decision of wanting to take his life.

GLIDE staff celebrating a successful 2018 Grocery Bag Giveaway in December.

Most people just want someone to listen, and if I can do that for them and it makes them happy, then that makes me feel good inside, to give an act of kindness. If I can make another person happy or make their day, then I feel good about myself for doing so. If you lend an ear, that means more to the person you are listening to than, let’s say, buying them a hamburger. They will remember it because listening is a heartfelt act of caring. So if you can find it in your heart, give an act of kindness, show some love, and give an ear.

GLIDE’s blend of meals, celebration and social justice adds up to a delicious holiday feast for the community

When Rabbi Michael Lezak joined GLIDE’s Center for Social Justice last year, one of his main goals was to connect broader Bay Area Jewish communities to GLIDE’s dynamic work. And what a year it’s been! Michael has brought in hundreds of community members from local synagogues and schools to serve meals, engage in proximate justice training courses, and, with the help of a steady volunteer group and our Daily Free Meals team, bake challah to give out to GLIDE staff every Friday morning on the principle that “you need to feed the people who feed the people.”

Continue reading “Challah for Christmas!”

Eric Tatum is a beloved long-time staff and community member at GLIDE. He has seen many changes over the decades, and has recently been collaborating with our Adult Education Specialist Stephanie McNally to record and archive his invaluable memories. We are grateful to Eric for recognizing the historical significance of his perspectives and experiences, and for sharing his personal truth with our community.

How did you end up knowing so many people?

Cecil gave me a job the first day he met me. Cecil asked me what I wanted to do with my life and I told him I don’t know. He told me there was a position open at GLIDE because someone was leaving the stockroom. I worked in the stockroom until December. There was many events coming up and Cecil asked me if I wanted to participate in the company events that were coming up.

So I went with him as a security guard and bodyguard. He liked how I worked and I became his bodyguard and security guard for 10 years. So everybody who he knew I met; anybody who met Cecil, I met, you know, being his top security guard.

Eric, Ricky and Ivan with Rev. Cecil Williams.

So that’s how I ended up meeting everybody—going to the games, going different places, going to the state capitol, going to the White House. I was right there with him. President Clinton came. I got to meet him, Hillary and their daughter. I went to the inauguration. I went to Washington for the first day that Clinton got in office.

What did it mean to you, that Cecil asked you to play this role in his work?

It changed my life dramatically because I had just got out of the penitentiary. I had never heard of GLIDE. The only place I heard of Cecil was on the news—the man with the Afro, the man who married gay couples. That’s all I knew of him. I’d never seen GLIDE.

Some homeless people told me about GLIDE, told me to come here on a Sunday for the pork chops—and that’s what I really came for, to eat the pork chops!

I didn’t know nothing about the volunteering. I didn’t know nothing about the activities here, you know. Only thing I knew about San Francisco was Powell Street. And the beach, because they had the museum back then.

That was the only thing I knew about San Francisco. I came here and started volunteering and everything started growing on me, you know. All the events, all the people started growing on me.

And people start treating me differently because I was with Cecil. People thought I was a big-time person now when I wasn’t. I was homeless at the time.

It was a big step for me because I learned a lot about diversity. I actually got in a lot of trouble back then because the gay guys would call me heterosexual. And I didn’t know what heterosexual meant and I would get mad at them and tell them, ‘Don’t call me that because I’m not gay!’

So one of the heterosexual guys pulled me to the side and told me what heterosexual meant, that you straight, and that’s what they were saying, that I was straight.

Eric Tatum at Grocery Bag Giveaway 2017.

I wasn’t into the gay population until Cecil put me in ‘Man Alive’. It was called ‘Man in Motion’ back then. I went to the ‘Man in Motion’ and learned the diversity of gay people and straight people. That taught me how to love and accept everybody. I learned that diversity.

Do you think in learning to love and accept everyone you also found more love for yourself?

Yes, I found a lot of love for myself because I seen a lot of people loving me. I didn’t love myself back then because I was on a lot of drugs back then, I was out of the penitentiary – and this was all stuff that was new to me, being on drugs and I had never been to the penitentiary a day in my life. They told me they were going to make an example out of me because I was a college student. They gave me 10 years, but I did five.

Coming to GLIDE really changed my life. Like I said, it gave me stability. It taught me who I was and it taught me how to love and accept other people, you know. It taught me that I’m powerless over people, places and things, so it brought me out of a dark closet.

So now I have light.

The book No Hiding Place really taught me, you know, because you can’t hide from yourself.

Back then, Cecil’s motto was, “Take your mask off.” You can walk around without a mask at GLIDE. You don’t need to wear a mask at GLIDE. You could be yourself, you know. People can accept you or reject you. I just learned how to have exceptions and those who didn’t want me I just learned how to deal with that. Basically that’s how I learned to have exceptions for myself, you know.

How to love and treat people as they are.

Building social justice mindsets in law enforcement communities

With the arrival of Rabbi Michael Lezak last year, GLIDE’s Center for Social Justice (CSJ) has been able to expand and deepen the ways we emphasize truth and reconciliation in our efforts around advocacy, staff development, and community building. In April, CSJ welcomed police departments and district attorneys’ offices from around the western United States for our first “An Officer and a Mensch” training. This curriculum seeks to instill greater understanding and care between law enforcement and the people of historically oppressed communities like the Tenderloin.

Rabbi Michael leads the initiative in partnership with Chief Matt Carmichael from the University of Oregon Police Department, and Yolo County District Attorney Jeff Reisig.

“I look at GLIDE as a lifeboat in a sea of need,” says Matt. “It’s a simple idea, to come where the need is and teach our criminal justice professionals that to be a good leader you have to know your community and who you serve. What better way to learn who you serve than spending time at GLIDE.”

Matt and Jeff along with about 25 law enforcement professionals spent three days at GLIDE, discussing everything from racism in the criminal justice system to the causes of the opioid crisis to what truly compassionate human interactions should look like. They also volunteered as a group in our Meals Program and met with GLIDE staff from across the organization to learn about our values-based approach towards serving our Tenderloin community.

“The vision was to create an opportunity to change the paradigm, to bring law enforcement leaders into this experience of opening our minds and broadening our perspectives, even if it’s just a little bit, to a different way of approaching the issues that affect us all: homelessness, poverty, addiction, mental illness,” says Jeff. “The goal and the prayer is for law enforcement leaders to develop more hope, more understanding and maybe change the way we do the job a little bit.”

GLIDE Senior Director of Programs Kyriell Noon speaking to the group about GLIDE services and community engagement. Photo credit: Alain McLaughlin

The training left a positive and lasting impression on the participants, so much so that Rabbi Michael and GLIDE are already prepared to welcome another group after Thanksgiving this year. Michael, along with Director of the CSJ Miguel Bustos, are in the process of refining the curriculum and in conversation with various law enforcement professionals about instituting it as part of the core training for officers in departments across the west coast.

“This partnership at GLIDE is the only one of its kind in the country,” says Matt. “What’s wonderful about what you did for us is that it’s a re-connection, a reminder of our responsibility to leave no one behind. We have to serve everyone.”

Chief Matt Carmichael speaking during the final session of the training. Photo credit: Alain McLaughlin


Angela Coleman has worked at GLIDE in various roles for 13 years, and is currently a much-loved Case Manager with our Walk-In Center. GLIDE recognizes the need to work closely with formerly incarcerated women and their families. New research shows that formerly incarcerated people are nearly 10 times more likely to be homeless than the general public, with Black women experiencing the highest rate of sheltered homelessness – nearly four times the rate of white men, and twice as high as the rate of Black men. As a Case Manager with GLIDE’s Walk-In Center, Angela has been doing this important work for years. Angela took some time recently to discuss why she works with imprisoned and formerly incarcerated people, and what societal and systemic changes she wants to see. Continue reading “Lending Hope”

Eddie is a Meals Program Team Member who first walked in the doors at 330 Ellis looking to volunteer. Two and a half years later, Eddie can do just about everything in the Meals Program – coffee house, prep room, main dining hall, opening shifts, closing shifts and everything in between. He does it all with a big smile and a heart of gold! And because he speaks FIVE languages, including three dialects spoken in China, he’s adept in communicating with our guests who come from other cultures and countries, particularly our senior community.

We are grateful to him for sitting down to talk about volunteerism and daily life in Meals and for sharing some stories from his time working alongside clients and volunteers. Eddie, we’re lucky to have you around! 
Continue reading “Giving Back to San Francisco with Eddie”