Journey Home is a client-centered, trauma-informed program that helps people move from homelessness toward stability by supporting safe reunification and relocation.
Through coordinated case management, GLIDE connects participants to shelter, basic needs, detox, and long-term support systems before and after they return home—ensuring relocation leads to lasting stability, not displacement.
The Journey Home program provides relocation support to anyone who wants to reconnect with loved ones and a stable destination outside San Francisco. The San Francisco Department of Homelessness and Supportive Housing and GLIDE work together to help with travel planning, coordination, and follow-up, ensuring each participant’s journey is safe, voluntary, and supported every step of the way. The new program brings together previous efforts, including Homeward Bound and Problem Solving, under a single citywide system.
Journey Home (FAQ)
Journey Home helps transition people out of homelessness to reunite with family, friends, or other safe supports outside of San Francisco. The goal is to help people safely and permanently return home when staying in San Francisco is no longer their desire.
24×7 Crisis Response Hotline: 669-265-9373
Journey Home serves adults and families experiencing homelessness or housing instability who want to return to family, friends, or a safe support system, have a safe and appropriate destination; participation is voluntary.
No. Journey Home does not provide shelter or long-term housing in San Francisco. It focuses on relocation or reunification outside the city.
Journey Home can help with stabilization and crisis response, family reconnections, reunification planning, case management, travel coordination, documentation support, coordination with receiving parties, and limited travel-related assistance, depending on eligibility.
Journey Home offers client-centered, trauma-informed coordinated care using all of GLIDE’s case management services to support sustainable reunification and relocation. We help people off the streets into shelter, showers, clothing, meals, and detox before relocation, and connect them to support systems they can join after relocation.
Yes. Pets are permitted; case managers can help with transportation options.
No. Speaking with staff does not require participation. The program is voluntary.
Each case is different. Some are completed in days; others take longer depending on verification, coordination, readiness, and documentation needs.
Other safe options such as friends or trusted community support may be explored on a case-by-case basis.
ID is helpful but not required to start. Journey Home case managers can help identify alternatives to assist with exploring documentation options when possible.
No. There is no cost to participate.
Yes, international travel can be permitted; this type of travel may require a waiver approved by HSH.
Call the 24-hour hotline: 669-265-9373 or visit GLIDE at 330 Ellis Street.
Year 1 anticipate 400 relocations; Year 2 anticipate 900 relocations.
Journey Home operates using GLIDE’s mobile service vans across all of San Francisco. Call the 24-hour hotline: 669-265-9373
GLIDE’s budget for Year 1 is $1.412M with $288k in direct client support; budget for Year 2 is $2.351M with $432k in direct client support.
In FY 2024-2025, HSH relocated a total of 250 participants, averaging 21/month.